Manager, Quality Assurance
As a member of the management team and as Manager, Quality Assurance, Milissa is responsible for all aspects of independently and systematically reviewing the accuracy of tenant utility billing calculations, testing internal systems and protocols of the operational policies, as well as identifying areas for improvements in internal controls and procedures. Her objective is to assure that all members of the company have what they need to fully understand and effectively perform their duties and provide the highest quality of energy management services to our customers.
Prior to joining the company, Milissa held management positions at General Growth Properties, MMA Financial Inc. and The Rouse Company. At General Growth Properties, she was Manager, Energy Administration, and responsible for supervising tenant utility recovery revenue over numerous central and western states. At MMA Financial, Inc., Milissa was Assistant Vice President, Capital and Finance, responsible for the analysis and evaluation of the business groups’ financial statements. She also served as liaison between the accounting SOX team and the business groups’ senior managers to ensure procedures were in place necessary to become SOX compliant. At The Rouse Company, Milissa was Manager Consolidated Budgeting and Forecasting, working to develop analytical reviews to assist in the preparation of annual budget, quarterly estimates and monthly financial reporting.
Milissa’s extensive background in finance and analytics, as well as her strong attention to detail, make her uniquely suited to serve as Manager, Quality Assurance. She is able to bring a strong technical discipline and focus on policies and procedures to deliver the highest level of internal review within the company and, in turn, the highest level of service to our customers.
Milissa attended Suffolk University, where she graduated with a Master of Business Administration degree in Finance, as well as the University of Cincinnati, where she graduated with a Bachelor of Business Administration in Finance/Marketing.